Tighten your feedback loop

Tighten your feedback loop

A client was struggling with an incentives problem recently, and it helped me connect some dots. The insurance company was paying an immediate (let's say) $100 bonus when a doctor did a risk assessment visit. This is where the doctor brings in a patient and documents...

Kipling and Sivers on Integrity

Kipling and Sivers on Integrity

A brief podcast episode revisiting two classic pieces: If by Rudyard KiplingKeep earning your title, or it expires by Derek Sivers Let me know if you got value from these two pieces. If you want an email when we publish the next one, you should join our email...